Your Responsibilities
Accurate information helps us serve you better. Please provide complete details about your move – including all items, access challenges, stairs, long carries, and any special circumstances. This ensures we bring the right equipment and crew size for your specific needs.
You’re responsible for disconnecting and preparing appliances before moving day. Washers should be drained, dryers disconnected, and refrigerators defrosted at least 24 hours before the move. We can provide guidance on proper preparation.
Ensure clear access at both locations. Remove obstacles from walkways, reserve elevators if needed, and secure parking permits for our trucks. If access restrictions exist, please inform us during booking so we can plan accordingly.
Valuable items like jewelry, cash, important documents, and irreplaceable personal items should be transported personally rather than with household goods. While we treat everything with utmost care, you’ll have complete control over your most precious possessions.