How We Protect Your Personal Information
Last Updated: February 19th, 2026.
Introduction
At Coutu Bros. Moving & Storage, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website (coutumovers.com) or use our moving and storage services.
We understand that moving is a personal experience that often involves sharing sensitive information about your home, belongings, and plans. We treat this information with the utmost care and respect, maintaining the same integrity that has guided our family-owned business since 1940.
By using our website or services, you agree to the terms outlined in this Privacy Policy. If you have questions or concerns about how we handle your information, please contact us at (401) 739-7788 or info@coutumovers.com.
Information We Collect
We collect information to provide you with accurate moving estimates, coordinate your relocation, and improve our services. The information we collect falls into several categories:
Information You Provide Directly
When you request quotes, book services, or contact us, you may provide:
- Personal Identification Information: Name, phone number, email address, physical address
- Moving Details: Current address, destination address, moving date, property type (apartment, house, etc.)
- Inventory Information: Details about items you’re moving, special handling requirements, storage needs
- Payment Information: Billing address, payment method details (processed securely through our payment processor)
- Communication Content: Information included in emails, phone calls, or messages you send us
- Account Information: Username, password, and preferences if you create an account on our website
Information We Collect Automatically
When you visit our website, we automatically collect certain technical information:
- Device Information: IP address, browser type and version, operating system, device identifiers
- Usage Information: Pages visited, time spent on pages, links clicked, referral sources
- Location Data: General geographic location based on IP address (not precise GPS location)
- Cookies and Similar Technologies: Information stored through cookies, web beacons, and similar tracking technologies (see our Cookie Policy section below)
Information from Third Parties
We may receive information about you from:
- Service Providers: Payment processors, background check services (for employment purposes), marketing platforms
- Public Sources: Information publicly available online (such as business listings if you’re a commercial customer)
- Social Media: If you interact with our social media pages, we may receive information according to those platforms’ privacy policies
Information During Service Provision
When we perform your move, we may collect:
- Property Access Information: Gate codes, parking instructions, building management contacts
- Inventory Documentation: Photos or descriptions of items for insurance and tracking purposes
- Delivery Confirmation: Signature or confirmation of successful delivery
- Claims Information: Details about any damage claims or service issues
How We Use Your Information
We use the information we collect for specific business purposes:
To Provide Moving and Storage Services
- Preparing accurate moving estimates and quotes
- Scheduling and coordinating your move
- Assigning appropriate crew size and equipment
- Navigating to pickup and delivery locations
- Documenting inventory and confirming delivery
- Providing storage services and tracking stored items
- Processing payments for services rendered
To Communicate With You
- Responding to your inquiries and quote requests
- Confirming appointments and service details
- Providing moving day updates and coordination
- Sending service reminders and follow-up communications
- Addressing customer service questions or concerns
- Requesting feedback about your moving experience
To Improve Our Services
- Analyzing website usage to improve user experience
- Understanding customer needs and preferences
- Training staff based on service feedback
- Developing new services or improving existing offerings
- Conducting internal quality assurance and performance reviews
For Legal and Safety Purposes
- Complying with legal obligations and regulations
- Responding to legal requests, court orders, or government inquiries
- Protecting against fraud, security threats, or illegal activity
- Enforcing our terms of service and contracts
- Resolving disputes or claims
- Conducting background checks on employees for safety
For Marketing (With Your Consent)
- Sending promotional emails about our services (you may opt out anytime)
- Providing information about special offers or seasonal promotions
- Sharing moving tips and helpful resources
- Requesting reviews or testimonials about your experience
How We Share Your Information
We respect your privacy and do not sell your personal information to third parties. We share information only in the following limited circumstances:
With Service Providers
We work with trusted third-party companies that help us operate our business:
- Payment Processors: To securely process credit card and other payments
- Insurance Providers: To maintain appropriate coverage for your belongings
- Technology Providers: Website hosting, email services, customer relationship management systems
- Marketing Platforms: Email marketing services, analytics tools (Google Analytics), advertising platforms
- Background Check Services: For employee screening and safety purposes
These service providers are contractually obligated to protect your information and use it only for the specific purposes we authorize.
For Legal Requirements
We may disclose information when required by law or to protect rights and safety:
- To comply with legal processes (subpoenas, court orders, government requests)
- To enforce our terms of service or other agreements
- To protect the rights, property, or safety of Coutu Bros., our customers, or the public
- To prevent fraud, security threats, or illegal activity
- In connection with legal claims, disputes, or regulatory investigations
Business Transfers
If Coutu Bros. Moving & Storage is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.
With Your Consent
We may share information with other parties when you specifically authorize us to do so, such as:
- Sharing reviews or testimonials you provide (with your permission)
- Coordinating with property managers or building representatives you designate
- Providing references or confirmation of service to parties you specify
Aggregated or De-Identified Information
We may share aggregated statistics or de-identified information that cannot reasonably be used to identify you, such as:
- General moving trends and statistics
- Anonymized customer satisfaction data
- Aggregate service usage information
This information helps us understand industry trends and improve our services without compromising individual privacy.
How We Protect Your Information
We take data security seriously and implement reasonable measures to protect your personal information:
Technical Security Measures
- Encryption: Sensitive data transmitted through our website uses SSL/TLS encryption
- Secure Payment Processing: Payment information is processed through PCI-DSS compliant payment processors
- Access Controls: Limited employee access to personal information based on job requirements
- System Security: Firewalls, anti-virus software, and regular security updates
- Secure Storage: Physical and digital safeguards for documents containing personal information
Organizational Security Measures
- Employee Training: Staff training on privacy and data security best practices
- Confidentiality Agreements: Employees sign confidentiality agreements protecting customer information
- Background Checks: Comprehensive screening for all employees who access customer information
- Data Minimization: We collect only the information necessary for providing services
- Regular Reviews: Periodic assessment of our security practices and policies
Limitations of Security
While we implement reasonable security measures, no system is completely secure. We cannot guarantee absolute security of information transmitted over the internet or stored electronically. You can help protect your information by:
- Using strong, unique passwords if you create an account
- Not sharing login credentials with others
- Being cautious about phishing emails or suspicious communications
- Reviewing your account activity regularly
- Contacting us immediately if you suspect unauthorized access
Your Privacy Rights and Choices
You have certain rights regarding your personal information:
Access and Correction
You have the right to:
- Request access to the personal information we hold about you
- Correct inaccurate or incomplete information
- Update your contact information or preferences
To exercise these rights, contact us at info@coutumovers.com or (401) 739-7788.
Marketing Communications
You can opt out of marketing emails by:
- Clicking the “unsubscribe” link in any marketing email we send
- Contacting us directly to request removal from marketing lists
- Updating your communication preferences if you have an account
Note: Even if you opt out of marketing communications, we may still send service-related messages (appointment confirmations, service updates, etc.).
Do Not Track Signals
Some browsers have “Do Not Track” features. Currently, there is no industry standard for responding to these signals. Our website does not currently respond to Do Not Track signals, but you can manage cookies through your browser settings (see Cookie Policy section).
California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to Know: Request information about personal information we’ve collected, used, disclosed, or sold
- Right to Delete: Request deletion of your personal information (subject to certain exceptions)
- Right to Opt-Out: Opt out of the “sale” of personal information (we do not sell personal information)
- Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights
To exercise these rights, contact us at info@coutumovers.com or (401) 739-7788. We will verify your identity before processing requests and respond within 45 days.
Other State Privacy Rights
Residents of other states may have additional privacy rights under state law. Contact us to learn more about rights available to you.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve your experience and understand how visitors use our site.
What Are Cookies?
Cookies are small text files stored on your device when you visit websites. They help websites remember your preferences and provide personalized experiences.
Types of Cookies We Use
Essential Cookies Required for basic website functionality:
- Maintaining your session as you navigate pages
- Remembering items in quote request forms
- Ensuring security features work properly
These cookies are necessary for the website to function and cannot be disabled.
Analytics Cookies Help us understand how visitors use our website:
- Pages visited and time spent on site
- Traffic sources (how you found us)
- Device and browser information
- General geographic location
We use Google Analytics for website analytics. You can learn more about Google’s privacy practices at policies.google.com/privacy.
Marketing Cookies Support our marketing efforts:
- Remembering your preferences
- Showing relevant advertisements on other websites
- Measuring advertising campaign effectiveness
How to Manage Cookies
You can control cookies through your browser settings:
- Chrome: Settings > Privacy and Security > Cookies and other site data
- Firefox: Settings > Privacy & Security > Cookies and Site Data
- Safari: Preferences > Privacy > Cookies and website data
- Edge: Settings > Cookies and site permissions > Cookies and site data
Note: Disabling cookies may affect website functionality and your user experience.
Third-Party Tracking
Our website may include content from third parties (social media buttons, embedded videos) that may use their own cookies. We do not control these third-party cookies. Review the privacy policies of these third parties to understand their practices.
Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy:
Active Customer Data
Information for customers with upcoming or recent moves is retained actively for:
- Service delivery and coordination
- Customer support and follow-up
- Legal compliance (contracts, payment records)
Archived Records
After service completion, we archive information for:
- Financial Records: 7 years (tax and accounting purposes)
- Service Records: 3-5 years (warranty support, reference purposes)
- Marketing Lists: Until you opt out or the information becomes outdated
Deletion Practices
We delete or anonymize information when:
- It is no longer needed for its original purpose
- You request deletion (subject to legal requirements)
- Retention periods expire
- Legal obligations requiring retention end
Children’s Privacy
Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from children under 13. If we discover we have inadvertently collected information from a child under 13, we will delete it promptly.
If you believe we have collected information from a child under 13, please contact us immediately at info@coutumovers.com.
Links to Other Websites
Our website may contain links to third-party websites (review platforms, social media, partner sites). This Privacy Policy applies only to our website and services.
We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any websites you visit through links on our site.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect:
- Changes in our business practices
- New technologies or services
- Legal or regulatory requirements
- Customer feedback and privacy best practices
Notification of Changes
When we make significant changes to this Privacy Policy, we will:
- Update the “Last Updated” date at the top of this page
- Notify customers via email if changes materially affect how we handle information
- Post a notice on our website homepage for a reasonable period
Your Continued Use
Your continued use of our website or services after Privacy Policy changes constitutes acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how we protect your information.
Contact Us About Privacy
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Coutu Bros. Moving & Storage
Privacy Inquiries
Address:
2 Greco Lane
Warwick, RI 02886
Phone: (401) 739-7788
Email: info@coutumovers.com
Business Hours:
Monday-Friday: 8:00 AM – 4:30 PM
Saturday: 7:00 AM – 12:00 PM
Sunday: Closed
We will respond to privacy inquiries within 5 business days and work to address your concerns promptly and thoroughly.
Consent
By using our website or services, you acknowledge that you have read, understood, and agree to this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our website or services.
For specific services requiring additional consent (marketing communications, account creation), we will obtain your explicit consent before collecting or using information for those purposes.
Thank you for trusting Coutu Bros. Moving & Storage with your personal information. We are committed to protecting your privacy while providing the exceptional moving services Rhode Island families have trusted since 1940.