Coutu Bros. Moving & Storage Accessibility Commitment
At Coutu Bros. Moving & Storage, we believe that everyone deserves access to information about our moving services, regardless of ability or the technology they use. We are committed to ensuring that our website provides an accessible experience for all visitors, including those with disabilities.
Our dedication to accessibility reflects the same values that have guided our family-owned business since 1940—treating everyone with respect, dignity, and equal consideration. Just as we serve all Rhode Island families and businesses with our moving services, we strive to ensure our digital presence welcomes and accommodates all users.
Our Accessibility Standards
We are actively working to ensure our website conforms to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These internationally recognized guidelines help ensure digital content is accessible to people with various disabilities, including:
- Visual disabilities – including blindness, low vision, and color blindness
- Hearing disabilities – including deafness and hearing loss
- Motor disabilities – affecting the ability to use a mouse or keyboard
- Cognitive disabilities – affecting memory, attention, and processing
- Neurological disabilities – including seizure disorders
- Speech disabilities – affecting verbal communication
Accessibility Features of Our Website
Our website incorporates various features designed to improve accessibility:
Navigation and Structure
- Clear, consistent navigation throughout the site
- Properly structured heading hierarchy for screen reader navigation
- Descriptive page titles that identify content and purpose
- Skip navigation links allowing users to bypass repetitive content
- Breadcrumb navigation showing location within site structure
Visual Design and Readability
- Sufficient color contrast between text and backgrounds
- Text that can be resized up to 200% without loss of functionality
- Content that doesn’t rely solely on color to convey information
- Clear, readable fonts with adequate spacing
- Responsive design that works across different screen sizes and devices
Multimedia Content
- Alternative text descriptions for images conveying information
- Decorative images properly marked so screen readers skip them
- Video content with captions when applicable
- Audio content with transcripts or text alternatives
Forms and Interactions
- Clear labels for all form fields
- Error messages that clearly identify problems and suggest corrections
- Keyboard-accessible interactive elements
- Sufficient time to complete forms without automatic timeouts
- Clear focus indicators showing which element is currently selected
Content Clarity
- Plain language that’s easy to understand
- Organized content with clear headings and sections
- Lists used appropriately to structure related information
- Links with descriptive text indicating destination or purpose
Ongoing Accessibility Efforts
Accessibility is not a one-time achievement but an ongoing commitment. We are continuously working to improve our website’s accessibility through:
Regular Audits and Testing We conduct regular accessibility audits using both automated testing tools and manual evaluation. We test our website with various assistive technologies, including screen readers, keyboard-only navigation, and browser zoom functions.
User Feedback Integration We value feedback from users with disabilities about their experience on our website. Your insights help us identify areas for improvement that automated testing may miss.
Staff Training Our team receives training on digital accessibility best practices, ensuring that new content and features are created with accessibility in mind from the start.
Third-Party Service Evaluation We work with vendors and third-party service providers to ensure that integrated tools and features meet our accessibility standards.
Technology Updates As web technologies and accessibility best practices evolve, we update our website to incorporate improvements and maintain compliance with current standards.
Known Limitations and Active Improvements
We are transparent about areas where our website may not yet fully meet accessibility standards:
PDF Documents Some downloadable PDF documents on our site may not be fully accessible. We are working to:
- Remediate existing PDFs to meet accessibility standards
- Ensure new PDFs are created with accessibility features
- Provide alternative formats when possible
Third-Party Content Some embedded content from third-party providers (such as social media feeds or review platforms) may not be fully within our control. We:
- Select vendors committed to accessibility when possible
- Provide alternative ways to access important information
- Advocate for accessibility improvements with our vendors
Legacy Content Older content created before our accessibility initiatives began may not meet current standards. We are:
- Prioritizing updates based on content importance and traffic
- Systematically reviewing and updating legacy pages
- Removing or replacing content that cannot be made accessible
Alternative Access to Information
We understand that despite our best efforts, some users may encounter accessibility barriers on our website. We offer multiple ways to access information about our moving services:
Phone Contact Call us at (401) 739-7788 during business hours:
- Monday-Friday: 8:00 AM – 4:30 PM
- Saturday: 7:00 AM – 12:00 PM
- Sunday: Closed
Our team can provide information about services, answer questions, schedule estimates, and assist with bookings over the phone.
Email Communication Email us at info@coutumovers.com with questions or to request information in alternative formats. We respond to emails within one business day.
In-Person Visits Visit our office at 2 Greco Lane, Warwick, RI 02886 during business hours for face-to-face assistance. Our team can provide printed materials, answer questions, and help you schedule moving services.
Alternative Formats If you need information from our website in an alternative format (such as large print, simplified text, or other accessible format), please contact us and we will work to accommodate your request.
Assistive Technology Compatibility
Our website is designed to work with common assistive technologies, including:
- Screen readers (JAWS, NVDA, VoiceOver, TalkBack)
- Screen magnification software
- Speech recognition software
- Alternative input devices
- Browser accessibility features
If you experience difficulty using our website with your assistive technology, please contact us so we can work to resolve the issue.
Feedback and Contact Information
Your feedback is essential to improving our website’s accessibility. If you:
- Encounter accessibility barriers on our website
- Have suggestions for accessibility improvements
- Need assistance accessing information or services
- Require information in an alternative format
- Want to report an accessibility issue
Please contact us:
Email: info@coutumovers.com
Phone: (401) 739-7788
Mail: Coutu Bros. Moving & Storage
Attention: Website Accessibility
2 Greco Lane
Warwick, RI 02886
When reporting accessibility issues, please provide:
- The web page URL where you encountered the problem
- A description of the issue you experienced
- The assistive technology or browser you were using (if applicable)
- Any other relevant details that might help us understand and resolve the issue
We will respond to accessibility feedback within 5 business days and work to resolve identified issues as quickly as possible.
Formal Complaints
While we hope to resolve any accessibility concerns directly, we respect your right to file a formal complaint if you believe our website discriminates on the basis of disability. You may file a complaint with:
U.S. Department of Justice
Civil Rights Division
950 Pennsylvania Avenue, N.W.
Washington, D.C. 20530
Website: ADA.gov
ADA Information Line: 1-800-514-0301 (voice), 1-833-610-1264 (TTY)
Accessibility Statement Updates
This accessibility statement was last updated on [Current Date]. We review and update this statement regularly to reflect our ongoing accessibility efforts and any changes to our website or accessibility standards.
We are committed to continuous improvement and will update this page as we:
- Implement new accessibility features
- Achieve compliance milestones
- Receive and address user feedback
- Adopt new accessibility standards or best practices
Technical Specifications
Accessibility of Coutu Bros. Moving & Storage Website:
This website is designed to be compatible with:
- Current and recent versions of major browsers (Chrome, Firefox, Safari, Edge)
- Common screen readers and assistive technologies
- Mobile devices and tablets
- Various screen sizes and resolutions
Technologies Used:
- HTML5 for semantic structure
- CSS3 for visual presentation
- JavaScript for interactive features (with accessible alternatives)
- ARIA landmarks and labels where appropriate
Additional Resources
If you would like to learn more about web accessibility, we recommend these resources:
- Web Content Accessibility Guidelines (WCAG): W3.org/WAI/WCAG21/quickref
- Americans with Disabilities Act (ADA): ADA.gov
- WebAIM (Web Accessibility In Mind): WebAIM.org
- Section 508 Standards: Section508.gov
Our Commitment Moving Forward
Accessibility is a journey, not a destination. As web technologies evolve and our understanding of user needs deepens, we remain committed to:
- Maintaining and improving our website’s accessibility
- Listening to user feedback and addressing concerns promptly
- Training our team on accessibility best practices
- Staying current with accessibility standards and guidelines
- Ensuring equal access to information about our moving services for all Rhode Island residents
We believe that accessibility benefits everyone, creating a better user experience for all visitors to our website. Thank you for helping us on this journey by providing feedback and sharing your experiences.
Questions about our accessibility efforts?
Contact us at (401) 739-7788 or info@coutumovers.com